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Akeeba Ticket System 1.2.3 Stable

Released on: 2013-09-10 14:41 CDT

General information

If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.

PHP 5.3 is required

This version requires PHP 5.3 or 5.4. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Release highlights

Time cards: you can display a report showing how much time each member of your support staff has spent in a given period of time. This is useful for support staff paid by the hour or getting a clear idea of how much time is spent by your staff on support.

The back-end and front-end interface has been cleaned up. Granted, there were too many buttons, labels, bells and whistles on every page which could distract and confuse you. We have made a large effort to simplify the interface and make the pages look cleaner and more intuitive.


Bug fixes

  • [LOW] The available credits module wasn't included in the package
  • [MEDIUM] You cannot assign tickets from the Latest Open Tickets page

Critical bugs and important changes

  • An annoying –but harmless– fatal error was shown on upgrade from older versions

Release files

Akeeba Ticket System Core

2.80 Mb

PHP 5.3 PHP 5.4 Joomla! 2.5 Joomla! 3.0 Joomla! 3.1

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