If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.
AJAX replies. This is something you may have seen on other sites, such as GitHub. When you type a reply it is instantly submitted and displayed on your screen without the need to reload the entire page. This new feature is enabled by default.
Canned replies and latest open tickets are now keyboard-aware. Select the item you want with the j/k keys, select it with ENTER. Useful for keyboard junkies – we know most developers will appreciate this!
Various display tweaks: the time spent per reply and in total on the ticket is shown in the front-end; a print view for tickets (visible only to managers); fitlers in the My Tickets view in the front-end; improved back-end layout for Joomla! 3.x.
You can now set multiple tickets as public / private from the back-end of the component. Useful if you have a handful of users who screwed up posting their tickets (yes, we know how often that happens).
There's a new custom field type, text area. This is useful for gathering information that normally doesn't fit into the main ticket text.
This version requires PHP 5.3.5+ or 5.4 (recommended). The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).