Akeeba Ticket System

Akeeba Ticket System

version 2.0.1 Stable

Released on: Wednesday, 14 October 2015 11:49

Release Notes

Release highlights

Rewritten on top of the FOF 3.0 framework. This release is based on our brand new FOF 3.0 framework, delivering significant performance improvements and stability.

BETA software – we need your help!

This is a BETA version. While it has been extensively tested we don't recommend our users using it on production sites without first evaluating it on a test site. You can create a test site using our free of charge Akeeba Backup Core site backup software.

We appreciate you filing bug reports until July 30th, 2015 when the beta period is scheduled to be over. We need your feedback. If any bugs you've discovered are not reported to us the chances are we are not aware of them either and they'll still be present in the stable release. Report any issues you encounter and we promise to fix them promptly, as always!

PHP 5.4.0+ and Joomla! 3.4+ is required

This version requires PHP 5.4.0+ (recommended), 5.5 or 5.6. It won't install on hosts running PHP 5.3.29 or earlier, including PHP 5.2, 5.1, 5.0 and all 4.x versions. Moreover, this release will only work on Joomla! 3.4 and later. We strongly recommend using the latest Joomla! 3.x version released by the Joomla! Project.


Bug fixes

  • [HIGH] Akeeba Strapper enabled in front-end when you select back-end only
  • [HIGH] Credits were not charged
  • [HIGH] Javascript error when you disable Akeeba Strapper
  • [LOW] Auto-assign on tickets created by email was not working
  • [LOW] Backend tickets view, the Category drop down did not work
  • [LOW] Fixed ATS mail fetching while running in CLI environment
  • [LOW] Fixed ordering by time spent in backend tickets page
  • [LOW] Sorting in the back-end did not work
  • [LOW] User tags not applied when ticket is filed on behalf of a user by a manager from the front-end
  • [MEDIUM] Fixed calculation of left credits
  • [MEDIUM] Fixed loading of the graph in Time Cards page
  • [MEDIUM] Wrong update site for the Professional version

New features

  • You can now filter tickets by ID in the back-end

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