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Akeeba Ticket System

Akeeba Ticket System

version 4.0.0 Stable

Released on: Tuesday, 02 March 2021 08:44

Release Notes

What's new?

New backend and frontend frameworks. This version of our software has been rewritten using the new versions of our FOF (backend) and FEF (frontend) frameworks. The new framework versions load faster, unify our common CSS and JavaScript among all of our extensions, allow us to load all JavaScript defered for better performance and help us provide a much better experience on the upcoming Joomla 4 version.

View templates are now stored in the tmpl folder instead of ViewTemplates. This change makes it possible to make template overrides for our software in Joomla 4's template manager. Template overrides are still stored in the same location in your template.

Speed improvements. We have made changes in the backend code and the view templates to make the ticket pages much faster. Depending on the size of your site and the number of posts per ticket you will see a speed improvement between 20% and 50% on the single ticket view pages. Due to the nature of some of the changes you will need to review your template overrides.

Remove AlphaUserPoints integration. The AlphaUserPoints extension seems to be abandoned since 2017 and the developer has disappeared.

Bug fixes and minor improvements. Please take a look at the CHANGELOG below.

Joomla! and PHP versions supported

Please consult our Compatibility page. It explains our version support policy and lists which versions of our software are compatible with which versions of Joomla and PHP.

Changelog

New features

  • More efficient ACL operations, reducing the number of queries and page load time
  • Renamed ViewTemplates to tmpl (Joomla 4 convention, with fallback code for Joomla 3)
  • Rewritten with FOF 4
  • Speed improvements
  • Yes/No options in the component and plugin options now work correctly under Joomla 4.0 beta 7 and later

Removed features

  • Remove AlphaUserPoints integration: the extension seems to be abandoned since 2017

Bug fixes

  • [LOW] New ticket: in some cases if user didn't specify the category, a permission error was raised
  • [LOW] Ticket edit time now follows user timezone settings

Miscellaneous changes

  • Improve the display of tickets in the frontend

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