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A better, more stable way to install and update the database tables. Previous versions were using the database installation and update code in Joomla! itself which was notoriously buggy and resulted in erratic behaviour. In this release we use our own database installer / updater for the base tables of our component. Unfortunately, due to the rules in the Joomla! Extensions Directory, we still have to rely on Joomla!'s code for the administrator menu item creation which may cause no menu item appearing under components on very few sites. We are aware of it, we know how to fix it, but we are not allowed to on penalty of being permanently banned from the directory!

Show the update information in the control panel page. In the previous version we introduced the integration with Joomla!'s own extensions updater. Unfortunately you could no longer see the update information in the component's control panel page. This version fixes it and allows you to force-reload the update information if you need to as Joomla! no longer lets you do that in the latest 3.x versions (for no good reason, really).

Changelog

Bug fixes

• [HIGH] Accessing the component fails on Joomla! 3.2.x if the core database has not been updated
• [HIGH] SQL errors when submitting a ticket with an invalid attachment
• [LOW] Harmless but annoying error message when no email templates are published
• [LOW] The category labels in the spared tickets graph overlap each other

New features

• Allow the user to forcibly refresh the update information from the component's control panel page
• Database table installation, uninstallation and update is now handled by our own code instead of the unreliable JInstaller code
• Show the update information in the component's control panel page