Support

Admin Tools for WordPress

#31413 – Can't install admin tools pro on wordpress

Posted in ‘Akeeba Admin Tools for WordPress’
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Monday, 03 June 2019 07:59 CDT
tritongr
Hi

I have installed admin tools for wp free version version 1.0.3.

After purchasing the pro 1.0.3 version I try to install it via upload option of wp-admin/plugins but it seems that doesn't proceed as it finally reports installation failed.
Also I can't delete the free version as the button it is stsuck on Deleting...

Do you think a way of how can I overcome this?

Thanks
Manolis

PS: The active theme is Sydney and wp version is 5.2.1
 
Monday, 03 June 2019 08:14 CDT
dlb
This is a known problem in WordPress when updating from Core to Pro. It has to do with how it works internally.

You should be able to uninstall the plugin and reinstall the Pro version. The problem with that approach is that it loses all your settings and history.

The better way is to download the Pro version, extract it, then upload the files via FTP to your site. This updates the version and preserves your settings.

Go ahead and upload the files via FTP. If the partial uninstall has caused problems we'll have to deal with that, if not, we're golden.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 06 June 2019 05:51 CDT
tritongr
Manually copying the files solved the issue

Thanks
 
Thursday, 06 June 2019 08:09 CDT
dlb
You're welcome! I'm glad that worked.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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