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Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? YES
Joomla! version: 2.5.8
PHP version: (unknown)
MySQL version: (unknown)
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Admin Tools version: Newest

Description of my issue:

Hi Nichoas!

Sorry, if this is already addressed in documentation, but I couldn't find it when searching under "spambot"

My developer's IP is flagged and when trying to login she get's

"Sorry, your login failed because you have been flagged as a spammer by a match of your details in our spambot database. If you are a genuine visitor, then we apologise. Please contact us to get the issue resolved."

I tried adding the IP to the Whitelist and turning off honeypot and these diod not work, Could you please help? The IP address is: [12:24:14 PM] simoid software: 124.253.6.217

Thank you,

Bill

Hi Nicholas!

Alright, the IP was no where to be found in Auto IP blocking, and as a mater of fact there were none as I have yey to turn that on. But I checked.

I found about 12 instances of the IP in the Security Exceptions log and deleted them.

I already added the IP to the white list and the developer tried it with me while on skype and it still didn't work. I did check to make sure it was added and it is on the list.

I really need this girl to get to work on the site, is deleting from the excetptions log all I should need to do? It was the only thing that wasn't already done.

Thanks Nicholas,

Bill

1. Not using Geographic IP blocking. But checked to make sure it wasn't activated or that my developers country was checked. So that couldn't have been it.

2. She wasn't added to the blacklist and is on the whitelist.

Trying to figure this out, but the only thing that I changed was deleting her IP address in the Security Exceptions log. But how did she find her way into the log to begin with? It's not making sense to me.

Bill

That's it then. None of the above apply. She did try and login several times with a bad url - no ?XXX. So perhaps her repeated login attempts did it?

Bill

Of course. I can't thank you enough and will make sure to post the resolution so all can benefit.

You're the best Nicholas!

Bill

All is well. The developer was able to logon and is working now. It must have been the failed login attempts is all I can think of. Thanks again Nicholas!

Bill