#30655 – admin-side 'spinning' when admintools enabled

Posted in ‘Akeeba Admin Tools for Joomla!’
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Saturday, 08 December 2018 16:44 UTC
I moved a Joomla site from one host (cloudaccess) to another (siteground) using Akeebabackup (manually backing up the site, uploading to new server, running kickstart).

The site has worked fine except for admin tools.

When I try to login to the admin I just get 'spinning wheel' and the connection never resolves.

If I disable Admintools (renaming the plugin) everything works fine.

I have replaced the htaccess files with the standard joomla in the front-end and then used 'password protect administrator' on the admin and all works fine as long as admintools is disabled, but just spinning if it is enabled.

I have also gone through the WAF and attempted to disable all the protections and then renable admin tools but still get the 'spinning wheel'.

I have also run all the admintools 'tools' (fix permissions, temp log directory check, etc,)

In my server error logs the only thing that I've seen reported is this:

[Sat Dec 08 10:34:14.108894 2018] [:warn] [pid 9793] [client xx.xxx.xxx.xxxx;55844] Timeout waiting for output from CGI script /home/MYWEBSITE/public_html/administrator/index.php, referer: https://MYWEBSITE.org/administrator/index.php?option=com_admintools

No errors are noted in the console, just a 'spinning' web site.

The front end is working fine (with admin tools on or off).

I've migrated over a dozen sites this way to this new server and not had any problems (although this is a bit more complex config than most others).

Any ideas where to look to track down the problem?
Custom Fields
Joomla! version (in x.y.z format) 3.8.12
PHP version (in x.y.z format) 7.2.12
Admin Tools version (x.y.z format) 5.2.0
Saturday, 08 December 2018 20:06 UTC
I think you have Admin Tools set up to send you an email on successful login to the back end. The email isn't working on this site, so it just sits there trying to send the email until it dies. Admin Tools doesn't send the email, it tells Joomla! to do it. So you need to look at the settings in Global Settings to fix the problem.

Dale L. Brackin

Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 10 December 2018 15:46 UTC
THANKS! That solved the problem (and also helped me see the other problem - that system emails weren't being sent out).
Thanks for your ability to quickly figure that out!
Everything is working fine now.
Monday, 10 December 2018 16:05 UTC
You're welcome!

Dale L. Brackin

Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 09 January 2019 23:17 UTC
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