Support

Admin Tools

#35005 503 error in administration after update admin tools

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Thursday, 06 May 2021 20:17 CDT

Tuesday, 06 April 2021 10:18 CDT

sielte

Hello,
after updating Admin Tools to the latest version, I can no longer access the administrative panel. To access the panel I have to disable the component by changing the name of the main.php file.

This is the apace log in the access.log file:

10.2.102.229 - - [06/Apr/2021:17:03:53 +0200] "GET /administrator/index.php HTTP/1.1" 503 683 "https://10.29.9.180/administrator/index.php?option=com_installer&view=install" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Firefox/87.0"

This is the apache log in the error.log file:

[Tue Apr 06 17:08:53.905993 2021] [proxy_fcgi:error] [pid 5922] (70007)The timeout specified has expired: [client 10.2.102.229:54402] AH01075: Error dispatching request to : (polling), referer: https://10.29.9.180/administrator/index.php?option=com_installer&view=install

regards

Nicola

Tuesday, 06 April 2021 13:03 CDT

nicholas

The problem recorded in your log is that your site timed out while installing the update. Please try installing the update again but this time do it manually, i.e. download the ZIP file of the new release form our site, go to Extensions – Install – Upload & Install to upload and install the new version WITHOUT uninstalling the previous version.

Uploading the new version does not count towards the server's timeout. When Joomla is downloading the new version from our site, the download time does count towards the server's timeout. That's why installing manually will most likely succeed when the using Joomla's extensions update fails. This is something I had proposed a way to fix all the way back in 2014 but the Joomla project didn't accept the proposal...

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 06 May 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-05-06 20:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!