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Latest post by on Thursday, 20 May 2021 20:17 CDT
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
My site went off after upgrading all admintools to the latest version. I am unable to access both frontend and backend.
Fronted: Internal Server Error (Error 500)
Backend: Sorry! This page does not exist (Error 404)
Website: http://fertilizer.com.ng/
In your issue title you say this happened after upgrading Joomla itself. In your pst content you say this happens after updating Admin Tools. This inconsistency makes it really hard to help you. Moreover, you don't have a version number for Admin Tools or tell us which version you updated from which makes it even harder for us to help you.
So let's start by completely disabling Admin Tools.
Delete the following files and folders (not all files and folders may be present):
By doing that you have removed everything that Admin Tools has done and all of its code which can run on your site.
If this didn't help your problem is unrelated to Admin Tools.
If that worked you probably had a partial installation of Admin Tools. Download the latest version of Admin Tools from our site and use Extensions, Manage, Upload & Install in the administrator backend of your site to install it twice in a row, without uninstalling it before or in between. Afterwards go to Admin Tools, .htaccess Maker and click on Save & Create .htaccess.
If the last step caused your problem to re-appear then it's some settings in the .htaccess Maker that you enabled which prevent access to your site. Delete the .htaccess file from your site's root to regain access to your site and follow the documentation instructions, see https://www.akeeba.com/documentation/admin-tools/athtaccess500.html
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!