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Akeeba Backup for WordPress

#25112 – Cannot Follow Through Replace Data Page

Posted in ‘Akeeba Backup for WordPress’
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Monday, 09 May 2016 11:40 CDT
intrigue
Hello,

So as not to disrupt my client's live site, I made major site changes from a backup of the live site on my local server. Upon uploading the new backup then restoring, I ran into an issue when it came to the replace data page. It seemed to hang, however, I discovered with the increased security measures Liquid Web has applied, my ip was blocked from their site.

Upon working with support, the tech at Liquid Web investigated and said he found that Akeeba was triggering a ModSec rule, which was causing the block so he temporarily whitelisted the rule. I then performed another restoration, unfortunately with the same result of being blocked. Though the site itself was 'restored', I had to manually clean up the site, and of course the url's were not replaced. My work around for the database was to restore url's locally, export an sql file, then import to live.

I have not had an issue restoring to this same server previously and am running the latest version of Backup for WP (1.7.1) and latest version of kickstart (4.2.0).

The last time I restored to this server was at the beginning of this year, with an older version of Backup for WP (1.6.2) and older version of kickstart (4.1.1)

I just happened to have a copy of the backup that I restored at the beginning of the year that was successful at the time, so I attempted a restore with the same in a new subdirectory of the main site. This time the install was unsuccessful with the same results as mentioned above.

I'm wondering if you can provide any insight to what can be done on the host's side that would assist in a successful site restore. Liquid Web stated they were looking into the situation, however, I thought your expertise could assist.

Thanks so much!

Custom Fields

Which documentation pages did you read? multiple
Which troubleshooter articles did you read? multiple
Have you searched the tickets before posting? Yes
Did you already run the log analyser (ALICE)? Not Applicable
WordPress version (in x.y.z format) 4.5.2
PHP version (in x.y.z format) 5.5.16
MySQL/database version 5.6.30
Host (who is hosting your site, not your domain) Liquid Web
Akeeba Backup version (x.y.z format) 1.7.1
 
Tuesday, 10 May 2016 02:34 CDT
tampe125
Hello Teresa,

as your hosting support stated, the problem is caused by their security rules.
It would be useful to know exactly which rule blocked you, so we can inspect them.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Tuesday, 10 May 2016 12:09 CDT
intrigue
Hi Davide,

Thanks for your response.

Please see attached for rules information.
Liquid Web added an additional rule due to another rule ID that was tripped as the process of data replacement went further.

Once that rule was applied, a complete restoration was successful.

 
Wednesday, 11 May 2016 02:23 CDT
tampe125
Great! I'm glad your issue was fixed!


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Friday, 10 June 2016 17:20 CDT
system
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