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Akeeba Backup for WordPress

#25500 – First Install on New Site for 1.9.1 Causes 404 after activated

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Thursday, 30 June 2016 09:42 CDT
grigggraphic
We've inherited a client's Wordpress website and I installed Akeeba Backup Wordpress so we could make a complete site backup in order to set up a development site to start testing/making changes for their site.

I installed Akeeba Backup WP 1.9.1 first, and was able to activate it, but when I clicked on the Akeeba icon in the admin panel, it wouldn't load the Akeeba dashboard, but after a while it gave me a 404 page on the frontend of the site.

I deleted the plugin folder through FTP and tried installing version 1.9.0, thinking maybe it had to be installed first before 1.9.1. Same thing happens when I try to access the newly installed/activated plugin from the admin panel.

They didn't have any other backup plugins installed on their site, only a handful of other ones: WP Optimize, Taxonomy Images, Yoast SEO, and some lesser known ones like Multiple Post Thumbnails, Privateer Document Types, and one that their previous web developer custom built.

I've done a brand new install of Akeeba Backup WP 1.9.0 on another site that we are managing and had no problems whatsoever. I would greatly appreciate if you could help point me in the right direction of how to get this working.

Thanks,
Ryan

Custom Fields

Which documentation pages did you read? Some
Which troubleshooter articles did you read? Some
Have you searched the tickets before posting? Yes
Did you already run the log analyser (ALICE)? Not Applicable
WordPress version (in x.y.z format) 4.3.5
PHP version (in x.y.z format) 5.3.04
MySQL/database version  
Host (who is hosting your site, not your domain) GoDaddy
Akeeba Backup version (x.y.z format) 1.9.1
Thursday, 30 June 2016 10:05 CDT
tampe125
Hello Grigg,

this happens when your database tables are not correctly created.
We added some code to work around this issue, can you please install the latest dev release and try again?


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Thursday, 30 June 2016 12:47 CDT
grigggraphic
Thanks, but I don't see any files to download when I go to your link.

Ryan
Thursday, 30 June 2016 12:52 CDT
dlb
Please click on "Version rev2748542 " on the page in Davide's link.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 30 June 2016 12:58 CDT
grigggraphic
Yes, I have done that. I've attached what I see in Firefox, Safari and Chrome.

It says "Released on: Thursday, 30 June 2016 10:05


No files were found"

There's also a button that says more information, but there's nothing inside the slider window that opens.

Thansk,
Ryan


Thursday, 30 June 2016 12:59 CDT
grigggraphic
Sorry, attached screenshot here.
Friday, 01 July 2016 03:48 CDT
tampe125
Sorry for the delay, the dev release is finally up.
Can you please install it and try again?


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Friday, 01 July 2016 11:42 CDT
grigggraphic
Ok, thank you. I was able to download the developer release and installed it with no problems. I was able to make local and remote backups of the site with it.

Last question: Going forward, would I update to 1.9.1, or how would I handle that?

Thanks for your help.

Ryan
Friday, 01 July 2016 11:54 CDT
dlb
Ryan,

No, do not "update" to 1.9.1. That is a quirk of the developer's release versions, they always want you to upgrade to the older stable version. This fix will be incorporated into the next stable release.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 01 July 2016 11:58 CDT
grigggraphic
Ok, thank you. I will wait until that is available, then.

Thank you all for your help.

Ryan
Monday, 04 July 2016 02:26 CDT
tampe125
You're welcome!


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Wednesday, 03 August 2016 17:20 CDT
system
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