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Akeeba Backup for WordPress

#28095 – Old version of WP and php

Posted in ‘Akeeba Backup for WordPress’
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Monday, 10 July 2017 17:26 CDT
LittleBigBen
Hello

i'm not sure if Akeeba works with these old setting at all
WordPress 3.5.2.

php 5.6.19


finally this error:

AJAX Loading Error
HTTP Status: 510 (Not Extended)
Internal status: error
XHR ReadyState: 4
Raw server response:
Access denied by security policy

Custom Fields

WordPress version (in x.y.z format) WordPress 3.5.2.
PHP version (in x.y.z format) 5.6.19
Akeeba Backup version (x.y.z format) Version 2.2.0
Monday, 10 July 2017 19:55 CDT
dlb
According to our Compatibility Index, Akeeba Backup for Wordpress won't run on that version of Wordpress at all. It has to be at least 3.8 or higher.

That said, it seemed to be cruising along nicely for something that doesn't work. The log doesn't tell me much except that the backup crashed gracefully. That conflicts with the 510 error and the security policy message. The security message usually means you used too many resources. The cure is to slow the backup down so that it uses the resources over a longer period of time, hopefully avoiding the problem.

Please go to your Akeeba Backup Configuration page and try setting:
Minimum execution time: 1 seconds
Maximum execution time: 20 second
Execution time bias: 75%

If you still get the error, try
Minimum execution time: 5 seconds
Maximum execution time: 1 second
Execution time bias: 50%


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 11 July 2017 04:43 CDT
LittleBigBen
thanks alot, I'll try
Tuesday, 11 July 2017 08:19 CDT
dlb
You're welcome!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 12 July 2017 03:40 CDT
LittleBigBen
Hi Akeeba

ist possible to give back the lizens.
unfourtenaly we can not use Akkeba

regards, ben
Wednesday, 12 July 2017 08:38 CDT
nicholas
Please let me be perfectly honest with you, Ben. This is a tough call. If I wanted to be fully by the book I'd just decline the refund and wave the Terms of Service on you. I don't like that, it makes me feel like a jerk. I believe we can do something that's fair to both of us. But first let me explain what gives and why. It will maybe help you see this issue from my point of view.

Normally we won't issue refunds in these cases since the compatibility information is public information or at the very least you could have asked a pre-sales question. When subscribing you have both acknowledged the no-refund policy (by accepting unreservedly the Terms of Service), that you accept the Refund Policy and that you are fully informed about the product. You did that by checking the respective boxes before paying. These boxes are forcibly unchecked on every page load and have the place of a legally binding signature. We have to follow this policy since our software is delivered unlocked, i.e. you could use it on as many sites as you want without having to get a license key or otherwise inform us about your decision. This policy is in strict compliance with the European Union consumer protection directive, most specifically Directive 2011/83/EU. You may want to refer to Article 16, §m and our Terms of Service to clarify the concept of waiving your right to a refund.

In plain English, you claim that you have only one very old WordPress site and you can't use the software. A refund would be fair for you if you're telling the truth. But if you are not telling the truth -which I have no way to test- it's not fair for me or for the other clients who'd have to pay a much higher price to offset the increased rate of fraud that comes with refunds (which is why other backup software costs three to six times as much as ours even though they have less features: they give refunds, they get defrauded, so they pass the cost to the legitimate clients of their software). That was the idea behind the EU allowing vendors, like us, to clearly decline refunds for downloadable products. It's a way to prevent fraud and keep digital content prices at reasonable levels.

Honestly, I don't think you are trying to defraud me. Or I just trust people too much :) In any case, I want to believe you and issue you a refund. However I can only do it in one condition which makes the proposition fair to both of us: if we determine that you have used the software on any other site or that a warez version is tracked to your download copy of the software we will raise an invoice for 100 Euros (plus VAT, if applicable) for every site installed, payable within 30 days. Do you agree with these terms? If you do I can proceed with the refund.


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Wednesday, 12 July 2017 09:16 CDT
LittleBigBen
hi Nicholas

thanks for writing back.
I don't want to force you to nothing really.

true subject:
a really old site: http://pibella.ch wich ist still on use should be cloned to southafrica
I always used duplicator, but of course it would not work eather.
and these guys down there told me to clone it with akeeba, so I bought it.
no I will send them a clone of https://ssl.pibella.com and they can addapt the site.
that is the whole short story

without nowing much about your product akeeba, it's certain I'm not going to use it anymore. I meant you can just kill the licenz key can you.

I leave it up to you Nocholas, I wont suffert spending these 40 euro to your account anyway.

best regards, Ben
Thursday, 13 July 2017 01:52 CDT
nicholas
Hello Ben,

As I told you yesterday on the direct email I sent you, I believe that you are indeed legit about this. I have issued the refund through 2Checkout already. Since it was paid with a credit card it should take somewhere between 2 to 10 business days until your bank shows you the refund on e-banking (or up to two billing cycles if you only receive a paper invoice, for reasons that are beyond me). You should have received an email from 2Checkout confirming the refund. I have also issued a credit note. I am legally required to do this, as we need to somehow let the tax authorities know that we refunded you, therefore we shouldn't pay taxes for the money we no longer have. Same laws stipulate that you have to be sent a copy, so a copy has been emailed to you.

Since your subscription is automatically canceled upon refund you will not be able to reply to this ticket. If you have any questions please either email me directly (you have my email from yesterday's email) or file a ticket in the Pre-Sales category. In any case please mention "Reference: ticket #28095" to help me help you faster :)


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Saturday, 12 August 2017 17:17 CDT
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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