Support

Akeeba Backup for WordPress

#28176 – Site Restoration Results in WordPress Install Screen

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 25 July 2017 16:09 CDT
toad78
Normally I don't have too many issues with backup/restore WordPress sites with Akeeba, but this one takes the cake!

I did a full backup of a site in .zip format and extracted/setup the site without issue until it came time to view the site in the frontend: it goes straight to the WordPress Installation screen every time. Not sure why this is so different and could use some help as to why I keep getting forwarded to the WordPress install screen.

Thank you.

Custom Fields

WordPress version (in x.y.z format) 4.8
PHP version (in x.y.z format) 7.0
Akeeba Backup version (x.y.z format) 2.2
 
Tuesday, 25 July 2017 21:23 CDT
dlb
It sounds like the cleanup step was missed. You need to delete the /installation folder and also delete the backup archive and kickstart.php in the root of your site. It's the folder that's causing the redirect.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 25 July 2017 21:31 CDT
toad78
Thank you, Dale. But I already did the 'Cleanup' part and it still had the problem.

I wound up deleting the dbase, clearing the browser/site caching, made another backup and was able to install it without issues.
 
Tuesday, 25 July 2017 22:11 CDT
dlb
If you deleted the folder, my only guess is that it was still cached. I'm glad you got ti working.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 25 August 2017 17:17 CDT
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!