Akeeba Backup for WordPress

#28361 – uppdate failure

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Saturday, 02 September 2017 04:43 CDT
Tried uppdating Akeeba today, but got an error.
Now i cant enter akeeba from the WP menu.

Custom Fields

WordPress version (in x.y.z format) 4.8.1
PHP version (in x.y.z format) 5.6
Akeeba Backup version (x.y.z format) unknown?
Saturday, 02 September 2017 14:16 CDT
This is a known problem on some servers. Please follow Nicholas' instructions:
Please install the new version manually: download the new version's ZIP file, extract it and then upload the contents of the extracted akeebabackupwp folder into your site's wp-content/plugins/akeebabackupwp folder.

Why does this happen? The new version includes an update to the restore.php file used to install the update itself. However, this means that during the update the restore.php file is overwritten with the new version. Depending on the speed of your server it's possible that at this point the update is not done and requires one or more further steps. Since the new version of restore.php is incompatible with the old one it will cause the update to report an error. That's why you need to install the new version manually if you do see such an error. Unfortunately we had to provide a new version of restore.php for security reasons, even though that might break the update experience, as we explained in the News section of our site.

Dale L. Brackin
Support Specialist

us.gifEnglish: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 02 October 2017 17:17 CDT
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!