Support

Akeeba Backup for WordPress

#28484 – New Version (Update Available) not showing in dashboard

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 21 September 2017 00:49 CDT
webcoast
Hi, this isn't a big deal, but I'm just wondering why the latest version of Akeeba Backup for Wordpress (version 2.4.0) isn't showing up in the Wordpress dashboard, or as an available update on the plugins page?

The only place I see it is within the Akeeba Backup dashboard, but if I don't happen to go there, then I don't realise there is a new version of Akeeba Backup available.

Other plugins show a notification on the plugins page, and increment a counter which appears alongside the 'Plugins' menu item in the left hand black column.

Incidentally, the new version availability doesn't show up in Watchful.li for the site either.

Regards
Nicola

Custom Fields

WordPress version (in x.y.z format) 4.8.2
PHP version (in x.y.z format) 7.1.9
Akeeba Backup version (x.y.z format) 2.3.3
 
Thursday, 21 September 2017 02:41 CDT
tampe125
Hello,

currently Akeeba Backup is not listed inside Wordpress plugin directory, so I suspect that your wordpress site can't fetch the latest available update and display it to the user.
Anyway, thanks for the suggestion: WordPress has a lot of events and hooks, and I can try to find a workaround for that even if we are using a custom update system.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Saturday, 21 October 2017 17:17 CDT
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!