Support

Akeeba Backup for WordPress

#28611 – 500 Application Error

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 13 October 2017 07:17 CDT
aksmith
Hello:
After a fresh manual install, the plugin throws a 500 Application Error:

Can not save /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/akeebabackupwp/helpers/private/config.php

Looking at the directory, the file does not exist.
Should I run an install script?

Thank you!
Alan

Custom Fields

WordPress version (in x.y.z format) 4.8.2
PHP version (in x.y.z format) 7.0.18
Akeeba Backup version (x.y.z format) 2.4.0 (Pro)
 
Friday, 13 October 2017 07:24 CDT
tampe125
Hello,

this means there's a permission error: your webserver can't save the file on the filesystem.
Please get in touch with your sysadmin or hosting and ask him to take a look at your server permissions.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Friday, 13 October 2017 08:12 CDT
aksmith
I am in the server directory - I can reset permissions, np, but I do not see the file in that path - see attached screenshot.
 
Friday, 13 October 2017 08:19 CDT
tampe125
You can't see it because Akeeba Backup can't save it, hence the error.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Friday, 13 October 2017 08:27 CDT
aksmith
Files and folders are all set to 755 - should I set file permissions differently? I'm used to the Joomla environment with files = 644.
 
Friday, 13 October 2017 09:43 CDT
tampe125
Please check the ownership, too.
Try to temporary set the permissions to that folder to 777, does it work?
If so it means that you have an ownership issue.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Sunday, 12 November 2017 17:17 CST
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!