Akeeba Backup for WordPress

#28797 – Backup form Watchfulli

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 28 November 2017 06:47 CST
When I like to create a backup in my watchfulli dashboard, it gives an error :

ERROR: Cannot step backup for site 66688 / Tessa Steenbergen

Choose a profile
ERROR: Invalid body data

When i do a backup from out the site self, it is working correctly.

How to solve?

Custom Fields

WordPress version (in x.y.z format) 4.9
PHP version (in x.y.z format) 7
Akeeba Backup version (x.y.z format) 2.4.0
Wilbert Schaapman
Tuesday, 28 November 2017 07:37 CST
Since the backup was taken without a problem from the backend of your site you have proven that the problem does not lie with Akeeba Backup itself. Therefore, it must be something between your server and Unfortunately, is a third party company. We do not have access to their servers. As a result we cannot help you debug a problem with their service. You will have to contact about this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 28 December 2017 17:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!