Support

Akeeba Backup for WordPress

#31098 – http Error 500 on frontend backup

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 15 March 2019 05:08 CDT
RRO
Hi Overthere,
since 12.03.2018 my formerly working Webcron jobs are producing "Error 500" . Entering the url-manually in a browser results in the same behaviour wheras previously started the jobs.

Any idea what's wrong? Can you reproduce this?

Best regards,
Ralf

Custom Fields

WordPress version (in x.y.z format) 5.1.1
PHP version (in x.y.z format) 7.3
Akeeba Backup version (x.y.z format) 3.4.2
 
Friday, 15 March 2019 05:27 CDT
tampe125
Hello,

can you please update to the latest version, 3.4.2.1 ?
There was an error about frontend backups and we just fixed it.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Friday, 15 March 2019 05:39 CDT
RRO
Hi David, how do I start the update search manually?
 
Friday, 15 March 2019 09:10 CDT
tampe125
We just released version 3.4.2.2, your installation should be able to fetch it in the next 6-12 hours


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Sunday, 14 April 2019 17:17 CDT
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!