Support

Akeeba Backup for WordPress

#33000 – uploading to idrivesync error

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 07 May 2020 03:09 CDT
damnsharp
Good morning,
When I enable upload to idrivesync it works on all sites I configured it, but when the back-up is large Akeeba gives several times error messages during backup.
When Alice examines the log I see: "Trying to start step 18 more than once.".
Please see also attached log file.

When I look at iDrive the back-up file is there.
So it seems the back-up file is o.k. (I shall download and check it, but that will take a while).

Is there something I can modify so I don't get the error messages?

Thanks!

Custom Fields

WordPress version (in x.y.z format) 5.4.1
PHP version (in x.y.z format) 7.3
Akeeba Backup version (x.y.z format) 7.1.2
 
Thursday, 07 May 2020 03:30 CDT
nicholas
Set the part size for split archives to something smaller, around 10-20MB. Please remember that iDriveSync does not support chunked uploads. The upload of each file has to run all at once. As explained in the documentation, this can cause PHP to time out while this is taking place, hence the error during that step, the three retries (since retry on error is enabled by default) and the ultimate error message that the backup failed.


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Thursday, 07 May 2020 03:51 CDT
damnsharp
Thanks Nicholas for quick reply. I will splitting the archive and I am confident it will work.
Have a great day.
 
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!