Support

Akeeba Backup for WordPress

#33032 – Backblaze Backup not working

Posted in ‘Akeeba Backup for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 13 May 2020 08:43 CDT
roeberkel
Backlaze upgrade the api to be S3 compatible. Backup is not working anymore now.

This is the error messages I get.

Failed to process file /home/duinbehoud/dev.duinbehoud.nl/wp-content/plugins/akeebabackupwp/app/backups/site-dev.duinbehoud.nl-20200513-154006cest-y-tjLT2_KaV66azS.jpa
Error received from the post-processing engine:
Backblaze B2 API Error unauthorized:
Post-processing interrupted -- no more files will be transferred

Custom Fields

WordPress version (in x.y.z format) 5.4.1
PHP version (in x.y.z format) 7.4
Akeeba Backup version (x.y.z format) 7.1.2
 
Wednesday, 13 May 2020 10:04 CDT
nicholas
I see you received the public mailing of B2 last week :) However, you missed a few important details in it.

BackBlaze B2 added an optional S3 compatibility API in B2 that runs in parallel with the B2 API but does not replace the B2 API. The B2 API continues to function properly. This was communicated to us developers a month in advance, when the S3 compatibility API went live. We did test it but we see no reason to replace our existing B2 API implementation with the S3 compatibility API.

Something else is happening with your backup but without the backup log file I can't tell you what. I do have a suspicion – there was a wrong implementation note in the B2 API about when an upload retry (with a request for a new upload URL) should occur. This is something that we fixed last week but we don't have a public release with that change yet.

Is it possible to ZIP and attach your log file so I can verify this is the case with your backup? Don't worry, attachments are private even in public tickets i.e. only you and our support staff will be able to see them.

Thank you in advance!


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Wednesday, 13 May 2020 12:09 CDT
roeberkel
I have uploaded the backup debug log for you
 
Wednesday, 13 May 2020 14:26 CDT
nicholas
It looks like a more mundane issue than I expected. B2 reports that your key is invalid. You have revoked it, mistyped it or it's a key for a different bucket. Try creating a new key and put it in Akeeba Backup's configuration.

Please note that before replying to you I ran two test backups which upload to B2. One with a key I had created last year and one with a new key. The backup uploads to B2 just fine. This means that both Akeeba Backup and the B2 API are working properly and the issue lies with the key you are using or the permissions on your bucket.


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Wednesday, 13 May 2020 17:13 CDT
roeberkel
Strange sorted out indeed somting with my key. I was the samekey i used before. Created a new one know is working again.

Thanks for your support

 
Thursday, 14 May 2020 08:49 CDT
nicholas
You're welcome! Have a great day :)


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Saturday, 13 June 2020 17:17 CDT
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!