Akeeba Solo

#35891 Cannot update from front end

Posted in ‘Akeeba Solo (standalone)’
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Environment Information

PHP version
Akeeba Solo version


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I have logged on to the front end of Solo Professional this morning, and it tells me there is an update to 7.5.13 available. I click on the Update Now button and it downloads the files, but then gives me the following error:-


There was an error communicating with the update package extraction script restore.php. This usually indicates a permissions issue making this file unreadable to the web server or a server configuration (e.g. .htaccess file directives) issue blocking access to this file.

Please consult with your host for a solution.


I am self-hosting on Windows Server 2019, and have full control over setting permissions etc. As far as I can tell, the permissions are all correct.

This issue has actually occurred since 7.5.10 (I think it was).

I have been able to download the full package and then unzip it over the existing folder, which has done the update manually, but obviously there is something wrong somewhere that I need to correct.

Any ideas?

Thanks in advance,




Akeeba Staff


thank you very much for the report.

There is, indeed, an issue with the update system.

I'll start working on it immediately, thanks again for reporting it

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


Thank you Davide :-)

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