IMPORTANT! Please remember to ZIP and attach your backup log file. Without it we are unlikely to be able to help you with backup issues. Thank you!
Hi Nicolas!
Here is my problem:
I tried moving this Joomla 3.3.6 site -- which was working just fine -- to the root directory from a subdirectory and as soon as the backup files are unzipped in the root directory - before running the installation wizard - I get a 500 error--can't access the installer, or anything.
I thought it might be something weird with the server so I also downloaded the backup file and uploaded it to a different server (but same Host) and had the same problem.
I don't know what to do to fix this! I hope you can help me.
Hi Nicolas!
Here is my problem:
I tried moving this Joomla 3.3.6 site -- which was working just fine -- to the root directory from a subdirectory and as soon as the backup files are unzipped in the root directory - before running the installation wizard - I get a 500 error--can't access the installer, or anything.
I thought it might be something weird with the server so I also downloaded the backup file and uploaded it to a different server (but same Host) and had the same problem.
I don't know what to do to fix this! I hope you can help me.
Custom Fields
Which documentation pages did you read? | Common Issues on Restored Sites... |
Which troubleshooter articles did you read? | Common Issues on Restored Sites... |
Have you searched the tickets before posting? | Yes |
Did you already run the log analyser (ALICE)? | No |
PHP version (in x.y.z format) | 5.4.32 |
MySQL/database version | 5.5.38-35.2 |
Host (who is hosting your site, not your domain) | Hostgator |
Akeeba Solo version (x.y.x) | 4.0.5 |