#21877 – Virtuemart emails not working after restore

Posted in ‘Akeeba Solo (standalone)’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 15 January 2015 09:31 CST
Hi there

I have a Joomla! 2.5.28 website that has a Virtuemart 2.0.24c version installed. I installed it on my server in a sub folder http://scottwebdesigns.co.za/habiba/ and completed the project. I then made a backup and restored it to the same server on the clients domain name http://habibiasoofiebooks.co.za.

Everything seems to work except for the email facility on the live install of the website. When I place an order through virtuemart on the www.scottwebdesigns.co.za/habiba I get all order emails with no problem. When I try place an order on the live site http://habibiasoofiebooks.co.za then no emails seem to come through.

If you have anything that can point me in the right direction it would be much appreciated.

Thank you

Custom Fields

Which documentation pages did you read? Website restore documents
Which troubleshooter articles did you read? Commen virtuemart considerations
Have you searched the tickets before posting? Yes
Did you already run the log analyser (ALICE)? No
PHP version (in x.y.z format) 5.3
MySQL/database version  
Host (who is hosting your site, not your domain) www.elitehost.co.za
Akeeba Solo version (x.y.x) 3.10.0
Thursday, 15 January 2015 10:53 CST
Hello Scott,

Unfortunately your current subscription level (ADMINTOOLS) does not give you access to support for backup restoration. Depending on which software you used to take a backup you need one of the following subscriptions:
  • AKEEBABACKUP if you used Akeeba Backup for Joomla!
  • BACKUPWP if you used Akeeba Backup for WordPress
  • SOLOPHP if you are using Akeeba Solo; actually, you need this subscription to even use this software which means that your ticket is definitely in the wrong category.

Finally, once you get the correct subscription, please file your ticket in the Site Restoration category.

Thank you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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