#34157 – Could not connect to MySQL

Posted in ‘Akeeba Solo (standalone)’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Saturday, 05 December 2020 00:21 CST

Hi, during the install proces on a subdomain I have an info "Could not connect to MySQL".

Could you help me witj that?

All the best Bart 

Custom Fields

PHP version (in x.y.z format) 7.4
Akeeba Solo version (x.y.x) n/a
Monday, 07 December 2020 02:39 CST


this means that we can establish a connection with the database server. We're using plain PHP functions and what you see is the result PHP returns to us.

Usually this happens when access details are wrong or the database server only accepts connections from a specific IP. Please triple check that your database info are correct and try again.

Davide Tampellini

Developer and Support Staff

Italian: native

English: good

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 06 January 2021 20:17 CST
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!