#34361 – paid for Akeeba pro but download scree still says I must

Posted in ‘Akeeba Solo (standalone)’
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Saturday, 16 January 2021 09:49 CST
wilburg

paid for Akeeba pro but download scree still says I must "Subscribe for Pro Access".

If, somehow, I ordered the wrong product, please help me rectify that situation.

 

Custom Fields

PHP version (in x.y.z format) 7.3.1
Akeeba Solo version (x.y.x) n/a
 
Monday, 18 January 2021 01:13 CST
nicholas

Yes, you accidentally bought SOLOPHP (Akeeba Solo, standalone). Please let me know which product you intended to buy and for which CMS. Am I correct in assuming it's Akeeba Backup Professional for Joomla? Once you tell me I can change your subscription type.



Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Monday, 18 January 2021 14:33 CST
wilburg

Nocholas,

I had intended to buy the Akeeb Pro product which allows scheduled backup and a variety of other features, including more user-friendly restore (I think).

Thanks.

Wilbur

 
Tuesday, 19 January 2021 00:35 CST
nicholas

Akeeba is the name of the company. I understand that you wanted to buy Akeeba Backup Professional.

We make Akeeba Backup Professional for two different CMS: Joomla and WordPress.

Which of the two CMS are you using?



Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Tuesday, 19 January 2021 09:38 CST
wilburg

Wow!  I forgot to mention that I am using Joomla.

Thanks.

Wilbur

 
Tuesday, 19 January 2021 10:05 CST
nicholas

No problem :) I have changed your subscription type. Please log out of our site and log back in again to get access to the correct downloads and support.

Have a great day!



Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Thursday, 18 February 2021 20:17 CST
system
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