#15270 – 2 small problems : icon turns on the tab control panel and format the bar BBcodes

Posted in ‘Akeeba Ticket System’
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Friday, 01 March 2013 11:42 CST
Teophile

2 small problems

1 - As long as there is no ticket icon turns on the tab control panel

2 - How to format the bar BBcodes.


See attached 2 photo .zip

thank you

Teophile

ย 
Friday, 01 March 2013 11:56 CST
nicholas

1. This is expected.

2. I think this is a permissions or .htaccess issue :s



Nicholas K. Dionysopoulos

Lead Developer and Director



๐Ÿ‡ฌ๐Ÿ‡ทGreek: native

๐Ÿ‡ฌ๐Ÿ‡งEnglish: excellent

๐Ÿ‡ซ๐Ÿ‡ทFrench: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Friday, 01 March 2013 12:08 CST
Teophile

Thank you, I'm trying to evaluate your Akeeba Ticket System and I add another point:
3 - Is that multiple users can respond to a ticket (like forum)?

For point 2 above I can not find how to deal with it. Htaccess

thank you

Teophile

ย 
Friday, 01 March 2013 12:23 CST
nicholas

3. No. Only support staff can reply to a ticket (even an open, public one). This is deliberate. It's what keeps my sanity on our site ;)

Regarding #2 it would help to know what the URL of the icon is.



Nicholas K. Dionysopoulos

Lead Developer and Director



๐Ÿ‡ฌ๐Ÿ‡ทGreek: native

๐Ÿ‡ฌ๐Ÿ‡งEnglish: excellent

๐Ÿ‡ซ๐Ÿ‡ทFrench: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Friday, 01 March 2013 12:35 CST
Teophile

- Regarding point 2 I roved with "Admin Tools" set it not the "Combine CSS files" in "SEO Tools and Links"

- For point 3 is that you can declare a goup of user support?

thank you

Teophile

ย 
Friday, 01 March 2013 13:31 CST
nicholas

2. OK

3. Yes, you can. Create a group. Then go to Components, Akeeba Ticket System and click on Options. Click on Permissions. Find that group and expand it. Set to Allow all privileges displayed. People in this group are now considered to be "Support Staff" as far as Akeeba Ticket System is concerned.



Nicholas K. Dionysopoulos

Lead Developer and Director



๐Ÿ‡ฌ๐Ÿ‡ทGreek: native

๐Ÿ‡ฌ๐Ÿ‡งEnglish: excellent

๐Ÿ‡ซ๐Ÿ‡ทFrench: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Monday, 04 March 2013 02:38 CST
Teophile

Here is the result of my review of "Akeeba Ticket System":


Point 1 - As long as there is no ticket icon turns on the control panel tab.
Response: This is expected.

Point 2 - How to format the bar BBcodes.
Answer: Component "Admin Tools> Administrative Tools" set "not combine the CSS files" in "SEO Tools and Links"
Question: What file name. Exclude the css combinatiion?

Point 3 - Is that multiple users can reply to a post (like the forum)?
Answer: Super! Since you use the DEVICE OF Joomla.

Point 4 - Is it be possible to have several lines of attachments? And to know the possible file extensions attached?

Point 5 - How to use a custom toolbar editor JCE same management Akeeba ticket? See attached photo Editor-JCE_01

Point 6 - Public can not view the contents of a ticket (error 403) why?
Error: 403 - Accรจs interdit
You may not be able to visit this page because of:
an out-of-date bookmark/favourite
a search engine that has an out-of-date listing for this site
a mistyped address
you have no access to this page
The requested resource was not found.
An error has occurred while processing your request.

Conclusions: I've used other extensions but "Akeeba Ticket System" to 3 benefits for those who want a system with a support group "personal support" qualified:
a) Simplicity = 13 tabs settings against more than 40 of the other extensions.
b) Reliability = 8 tables against about 50 other extensions.
c) Standardization = Maximum utilization of devices joomla.

My decision: Based on your response to Point 2,4,5 et 6 I will use this extension on my next technical site.

good luck

Teophile

ย 
Monday, 04 March 2013 03:20 CST
nicholas

Point #2: The file is media/com_ats/css/markitup/bbcode/style.css

Point #4: No. This is on purpose. If someone wants to attach multiple files, in fact they DON'T want to attach files, they want to embed pictures. Picture upload and insertion is much better handled by the JCE editor. It can create one folder under "images" for each user and allow the user to upload image files there. This is exactly what I'm using on AkeebaBackup.com.

Point #5. Yes and no. You can create a custom toolbar for all front-end users. This will be applied to all components. That's the solution I am using on AkeebaBackup.com. If you read Ryan's documentation it's a 10 minute job. Remember, I am no longer creating sites for clients and prior to customising JCE for my own site I had never used customised toolbars. I found it quite easy; JCE is amazingly self-documenting every single step of the way.

Point #6. Hm, as long as you have the Edit privilege you should be able to. If you are the user who submitted the ticket but NOT a member of the support staff you only have a limited time to edit your ticket, as defined in the component's Options. You need to give users the Edit Own privilege (like I do) to let them edit their ticket anytime.

Thank you for the conclusions! This is exactly what I was aiming for. It's one thing aiming for something and a different thing actually having your users confirm that you are really there. Thank you!



Nicholas K. Dionysopoulos

Lead Developer and Director



๐Ÿ‡ฌ๐Ÿ‡ทGreek: native

๐Ÿ‡ฌ๐Ÿ‡งEnglish: excellent

๐Ÿ‡ซ๐Ÿ‡ทFrench: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Monday, 04 March 2013 03:55 CST
Teophile

Point 2ย : Ok and thank you
Point 4ย : Just to clarify my question. What are the file extensions that you can join now? (. png,. jpg,. zip,. .... pdf / ...). And why not multiple files in a ticket?
Point 5 : OK I understand. I use JCE since 2008 and I'm OK with your answer.
Point 6 : I need to test more deeply these functions!

Im still points 4 and 6 red

Thank you for the quality of these answers. Available in my moments I continue testing Akeeba ticket system that interests me.

Teophile

ย 
Monday, 04 March 2013 04:19 CST
nicholas

Point #4.a: Everything allowed by the configuration of Joomla!'s media manager (Content, Media Manager, Options)

Point #4.b: It's a long story. The main reasons are:

  • PHP has two limits, the maximum post size and the maximum upload size. Each file must be smaller than the maximum upload size and all of them together must be less than the maximum post size. Try explaining that to a user when he's attaching multiple files. But telling him that the maximum upload size of a single file is X Megabytes is very straightforward (and what I chose to do).
  • They can always attach a ZIP file with as many files as they want.
  • It's much easier to create secure, unpredictable filenames if there is only one file involved in the upload (security).
  • If the user attaches, for example, 9 files and only 1 can't be uploaded we'd have to either roll back the upload of all files or upload the 8 files and let the user wonder why the 9th didn't upload. It becomes worse when 8 out of 9 files can't be uploaded; the error messages on the page are brutal and confusing.
  • Multiple uploads rely on Javascript. If the user experiences a Javascript error or has JS turned off he can't upload anything. Not with the one file per upload.
  • Attaching multiple files per email message is trickier and routinely caused emails to not be sent (they exceeded the maximum size allowed)

I mean, yes, I could add multiple attachments per post but you wouldn't like the end result. Besides, the only reason someone doesn't want to upload a ZIP file is when he needs to upload mutliple images, which is better covered with JCE.

Point #6: Experiment with different ACL privileges. Joomla!'s ACL system is very powerful and VERY confusing. ACL Manager is a great companion utility. I install it on all of my sites; it makes my life much easier when trying to figure out who has access to what and why.



Nicholas K. Dionysopoulos

Lead Developer and Director



๐Ÿ‡ฌ๐Ÿ‡ทGreek: native

๐Ÿ‡ฌ๐Ÿ‡งEnglish: excellent

๐Ÿ‡ซ๐Ÿ‡ทFrench: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Monday, 04 March 2013 04:43 CST
Teophile

Point 4 - Big thank you for the quality of this comment.

Point 6 - Is completely ACL Manager uses Joomla's ACL system ?

thank you very much

Teophile

ย 
Monday, 04 March 2013 04:44 CST
nicholas

Point 6 - Is completely ACL Manager uses Joomla's ACL system ?

Yes. ACL Manager is simply a more convenient interface to Joomla!'s ACL system.



Nicholas K. Dionysopoulos

Lead Developer and Director



๐Ÿ‡ฌ๐Ÿ‡ทGreek: native

๐Ÿ‡ฌ๐Ÿ‡งEnglish: excellent

๐Ÿ‡ซ๐Ÿ‡ทFrench: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Monday, 04 March 2013 04:54 CST
Teophile

My 6 points are OK (Green) and I thank you for the technical quality of your answers.

Teophile

ย 
Monday, 04 March 2013 05:35 CST
nicholas

You're welcome :)



Nicholas K. Dionysopoulos

Lead Developer and Director



๐Ÿ‡ฌ๐Ÿ‡ทGreek: native

๐Ÿ‡ฌ๐Ÿ‡งEnglish: excellent

๐Ÿ‡ซ๐Ÿ‡ทFrench: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Monday, 04 March 2013 05:48 CST
Teophile

Thank you for nicholas ACL Manager.

The diagnostic system is superb and I had a lot of errors, anomalies ... / ... and the resolution was automatic. This sudden my point 6 is completely solved.

ย 
Monday, 04 March 2013 05:49 CST
nicholas

You're welcome :) ACL Manager has saved me so many times!



Nicholas K. Dionysopoulos

Lead Developer and Director



๐Ÿ‡ฌ๐Ÿ‡ทGreek: native

๐Ÿ‡ฌ๐Ÿ‡งEnglish: excellent

๐Ÿ‡ซ๐Ÿ‡ทFrench: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



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