It would be really helpful if it were possible to send the initial ticket submission to a specified email address which could be set up globally or on a per-category basis.
An example might be that you want all new ticket notifications to be sent to your support email address, or in our case we have particular filters which bring the emails into the right support group based on the email (e.g. [email protected] goes into our HTML Maps support queue, managed by the team who look after that extension).
I appreciate there is a replyto field, but it would be good if there was also a 'notify' field? I don't know if the replyto field already does that or not?