#15790 – create only private ticket

Posted in ‘Akeeba Ticket System’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 17 April 2013 13:44 CDT
tonnick
 hi there ! I guess that something is misconfigured somewhere but I don't know where

I am with super adm right

I created a default category, menu with :
- my tickets
- latest open
- Tickets (link to category)

then, when I try to create a ticket, I have this error message :

SORRY, YOU DO NOT SEEM TO HAVE ACCESS TO ANY TICKETS IN THIS CATEGORY

any idea why ? thx for your help !
 
Wednesday, 17 April 2013 13:48 CDT
nicholas
If you have a menu item pointing to an ATS category which is a child item of another menu item which is not related to ATS (e.g. a separator) you will have this problem. This is a limitation of the URL router we are using. I am working on it. In the meantime please try reorganising your menu items so that all menu items pointing to ATS categories are children items of a menu item pointing to ATS' list of categories.


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Wednesday, 17 April 2013 13:51 CDT
tonnick
no, this is a single menu with 1 level, easy one, direclty linked to default category :/
 
Wednesday, 17 April 2013 13:53 CDT
nicholas
Do you have any other menu item pointing to ATS' list of categories?


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Wednesday, 17 April 2013 13:57 CDT
tonnick
nop, only an item pointing on default category. no item based on list of cateogory as I need only one category
 
Wednesday, 17 April 2013 15:14 CDT
tonnick
ok after deleting and re creating new categories, it works. So i guess that I didn't create correctly the default category. issue solved ! thx.
 
Wednesday, 17 April 2013 15:50 CDT
nicholas
Yes, that makes sense!


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!