maybe another bug, but creating a ticket with "public" option by default, I have this message :
THIS IS A PRIVATE TICKET. ONLY YOU AND THE SUPPORT STAFF WILL BE ABLE TO SEE ITS CONTENTS. IT IS SAFE TO INCLUDE USERNAMES, PASSWORDS OR ANY OTHER SENSITIVE INFORMATION.
I have to use dropdown menu to pass under private, then rollback to public to have correct message.
and if I don't do anything, with option by default, my ticket is public as per defined in configuration. Did I miss something ?