#16191 – Username in ATS

Posted in ‘Akeeba Ticket System’
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Sunday, 26 May 2013 15:20 CDT
Hello Nicholas,

can you change the Username in "normal" Name in ATS?
It's a security-problem: the hackers have ~50% for authentication for Joomla!-Login
(in the gravatar(?)-section in tickets-view!

Or is an parameter available?

Sunday, 26 May 2013 16:14 CDT
If you print out the username a web visitor only knows the username – which isn't all that hard to find out anyway. Minor security issue.

If you print out the real name a web visitor now knows the real name of your user. Minor privacy issue.

If you print out the user ID a web visitor knows the user ID. Medium security issue.

The most secure approach is to never show a username, real name, photo, user ID, anything. Of course that's outright impractical because neither the manager knows who says what, nor the user knows who answers to his requests.

So, no, this is the kind of feature request I am not willing to implement.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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