#16689 – credits / time

Posted in ‘Akeeba Ticket System’
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Friday, 05 July 2013 11:06 CDT
 Hi, thanks for expanding ATS with giant steps. Getting close to changing from IMAQMA now.

I work with customers buying 'timed support' for example 10 hours support and another one is 5 hours support per month.

I haven't seen an option to related the credits with my time spent. Every ticket takes a different amount of time. It can also involve changing things on sites etc.
In my current helpdesk I set the time used (as already in ATS too) and the time gets deducted from their prepaid total. Clients can see an overview of time left in the help desk.

Do you see a way to implement this?
I would say that the credit system only needs to deduct based on time spent. Everything else seems already in the works. If I use the credits as minutes, it should be pretty complete.

Cheers Bastiaan.
(with finally a blue sky in Holland too)
Friday, 05 July 2013 11:14 CDT
This can be performed by you defining how many credits are in an hour. I'd say follow the convention 1 credit = 1 minute (if you're charging by the minute), 1 credit = 5 minutes (if you charge in 5 minute increments) and so on.

In ATS do not have any amount of credits being charged for the creation of the ticket. In other words, each ticket category must have all credit charges as 0. Then, you should have your support staff charge credits by filling in the (optional) credits field below the reply area. This is why we added this field :)

Nicholas K. Dionysopoulos

Lead Developer and Director

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