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Akeeba Ticket System

#18716 Ticket Priorities - Product Suggestion

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Latest post by hdouglas on Tuesday, 07 January 2014 08:54 CST

Tuesday, 07 January 2014 07:53 CST

hdouglas
As a suggestion / wish list for future product enhancements.

The current ticket system allows a Priority of High/Medium/Low with a default setting of High on new tickets.

It would be useful to be able to define additional Priorities/modify the current ones (maybe an extra 1 or 2) and also to be able to set the default setting either globally or by category.

For example:

Urgent (Site is down)
High (Response requested within 4 working hours)
Normal (Response requested within 1 day)
Low (Response requested within 2 days)

Tuesday, 07 January 2014 08:48 CST

nicholas
According to our experience, the intermediate priorities are seldom (if ever) chosen by real people. It makes more sense to categorise your tickets using the custom status feature than to expect people to select a "Medium Low" or "Medium High" priority. To be perfectly honest, even the "Low" priority is an overkill. Nobody is likely to assign their ticket as being low priority.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 07 January 2014 08:54 CST

hdouglas
thanks

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