Support

 This week I've fully installed the Akeeba Ticket System according to all the instruction from the manual - what a great component.

Also set up 2 CRON jobs and that works okay accept for the "ats-remove-attacments.php" command.
I received an e-mail with a CRON job error; it was just one line of text:
Unable to create directory: /home/virtfs/nameofmysitefolder

I've double checked all my settings in cPanel for the CRON jobs and everything is set according the instructions in the ATS manual. And only this CRON job returns the error.
I think the directory that should be created by the script has to be:
/home/nameofmysitefolder/virtfs

Or is this assumption incorrect? I will try finding the folder naming in the "ats-remove-attachments.php" source file and test what some adjustments will do with the error.
If you have any hints or tips please let me know.

Greetz, Nikolai
UWiX

Yes, that's what I thought too, but.... I'm using the following line as the CRON job:

/usr/bin/php5-cli /home/uwixnl/public_html/cli/ats-remove-attachments.php

I've written it as described in the ATS manual; seems correct to me but it could be I'm missing something.

Thank you for your help.

Greetz, Nikolai van Nes
UWiX

Well, you've started me thinkin' ....

The other CRON Job's (autoclose-tickets) works fine so I thought I might could solve this with a simple method. Just by creating the virtfs directory myself in the /home directory with the correct folder permissions for the server. To test I've set the CRON job interval to every minute.

And guess what the e-mails for the CRON job keeps pouring in with this message:

Akeeba Ticket System -- Automatic attachment removal script Copyright 2011-2014 Nicholas K. Dionysopoulos / AkeebaBackup.com ===============================================================================
Maximum attachment age: 30
Total attachments to remove: 0
Nothing to remove

Seems to work fine now! No errors about the virtfs folder. Very strange - but it's solved.

Thank you for your help and input!

Greetz, Nikolai van Nes
UWiX