Support

I propose you to adopt this requirement/feature. There is no way to configure how to display latest tickets . The code below from controllers/latest.php does not take any parameters. At least status and order direction should be parameters in backend. Below is our patch to achieve what we need.

// Convince the model to sort on date, descending and filter on my tickets
$this->getThisModel()
->enabled(1)
->public('')
->category(0)
->categories($categories)
->status('O,P')
->filterNewest(1)
->filter_order_Dir('DESC')
// We have to explicitly fecth data from the request, otherwise when we try to get to the first page
// (no param), the model will fetch it from the session, getting us sutcked in the current page
->limitstart($this->input->getInt('limitstart', 0))
;

Thanks for a great component!

OK , got it. One thing though . In the list I dont see the priority. It is not only the date that is important to me working with tickets, also set priority from ticket creation. I cant find priority in any view except "new ticket". Is that right?

Thanks , but my users putting tickets dont know this. And I cant find any explanation anywhere about the meaning. And no icon tooltips in the list, but there are such in the ticket form. The ticket priority icon is intensionally not shown in form also together with other "icons"?

I need a good documentation of all icons used in the component fronend. I need to explain this to users. I can do the icon list myself but its hard to find out the explanation.