#28794 – Time spent field

Posted in ‘Akeeba Ticket System’
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Monday, 27 November 2017 18:03 CST
webcoast
Hi,
I am wondering about the Time Spent field, in my unusual usage of akeeba tickets, I have security guards issuing incident reports/tickets (guards are in the ticket support group too) which the venues (also users in the ticket support group) and site superusers (also users in the ticket support group) also have access to view/edit etc.

The 'Time Spent' field is showing up on the 'Create a New Ticket' page, which is ok, but I'm unsure what the 'Start' button is supposed to be doing? It doesn't seem to do anything when clicked? Also they layout is a bit skewed, but I can fix that with css styling eg #timerBtn.btn {margin-left:50px!important;}

I can't find anything in the Ticket documentation about the Time Spent field.

Regards
Nicola

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PHP version (in x.y.z format) 7.0.25
Akeeba Ticket System version (x.y.z format) 2.4.0 pro
 
Tuesday, 28 November 2017 02:49 CST
tampe125
Hello,

the Time spent field is used to track the amount of time spent while replying to tickets, so you can monitor the amount of time required to support.
In order to facilitate this task, we have create a builtin stopwatch inside Akeeba Ticket System: clicking on the Start button will start a timer that will update the Time Spent field with the minutes passed from the initial click.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Sunday, 03 December 2017 18:57 CST
webcoast
Thanks.
You can close this ticket.
Regards, Nicola
 
Monday, 04 December 2017 02:28 CST
tampe125
You're welcome!


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Wednesday, 03 January 2018 17:17 CST
system
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