All tickets are in the #__ats_tickets table. All posts are in the #__ats_posts table. You can write your own SQL query to fetch the aggregate information you want. Please note that aggregate queries are slow – and please don't do a join, this makes things far far far far worse.
Regarding the latest ticket, first query #__ats_tickets table to get the information you want. Then query the #__ats_posts table for all ecords with the same ats_ticket_id and choose the one with the lowers ats_ticket_id to find the first post. The user_id is the Joomla user ID. You can pull up its record through JFactory to display the username.
Nicholas K. Dionysopoulos
Lead Developer and Director
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on Wednesday, 05 February 2020 17:17 CST
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.
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