#32211 – Error after update "EmailCheck could not fetch column list for the table #__ats_emailchecks"

Posted in ‘Akeeba Ticket System’
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Saturday, 04 January 2020 07:12 CST

I have done an automatic upgrade from 3.0.4 to 3.1 but get now this error in backend/frontend:

Error in Backend:
Es ist ein Fehler aufgetreten!
0 Model EmailCheck could not fetch column list for the table #__ats_emailchecks

Error in Frontend:

Fehler: 0
Class 'Akeeba\TicketSystem\Admin\Model\EmailCheck' not found

What i need to do now?

Best wishes

Custom Fields

Joomla! version (in x.y.z format) 3.9.14
PHP version (in x.y.z format) 7.4
Akeeba Ticket System version (x.y.z format) 3.0.4 / 3.1.0
Monday, 06 January 2020 00:19 CST
You are missing the file administrator/components/com_ats/Model/EmailCheck.php. Please install ATS twice in a row, without uninstalling it before or in between. If the file is still not there or it suddenly disappears again you will need to ask your host why they are deleting files from your site without your consent.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 06 January 2020 14:16 CST
Is there another way? (FTP?) Because of this issue I can't login anymore in admin panel.

Edit: Just seen that the File is already there? (see attachment)

Monday, 06 January 2020 14:23 CST

Edit: But in wrong folder...
Monday, 06 January 2020 14:32 CST
I have uploaded it manually by ftp. Now it works again, thanks.
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