#32475 – status of a ticket

Posted in ‘Akeeba Ticket System’
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Thursday, 13 February 2020 04:09 CST
stimulus
Hello,

I see the status field of the tickets table can now be set to a limited number (9) of custom values.
I'm using almost 20 custom ticket statuses.
Can this limit be increased? I suggest setting it to 99.

Thank you!

Custom Fields

Joomla! version (in x.y.z format) 3.9.15
PHP version (in x.y.z format) 7.3.12
Akeeba Ticket System version (x.y.z format) 3.1.0
 
Thursday, 13 February 2020 04:25 CST
nicholas
Technically, yes, it is possible and I can definitely do this for the next release scheduled for mid to late March.

That said, the user interface for changing the ticket status would be rather unwieldy. You'll have a really long dropdown list with ticket statuses. That's why we had implemented this feature with a limit of 10 custom statuses. Beyond that we found the list difficult to use. Apparently so did everyone else because we had no complaints that ten custom statuses are too little. Then again, not everyone's use case is the same.

As long as you're happy with having a long list of custom statuses that I have no objection to implementing this feature. I'll add at to our milestone to-do list now.


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Thursday, 13 February 2020 05:07 CST
stimulus
Thank you!
 
Sunday, 15 March 2020 18:17 CDT
system
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