I have a problem to upload documents in ATS. I can upload the image ones, but not the other types (like pdf, docx, zip..).
The list of allowed extensions which is displayed on the front end page of a ticket is well listing all the extensions indicated in Media manager (for instance including docx, zip, pdf).
I can only upload some pdf and zip files if I modify the Mime configuration by switching off the button "check mime extension" in the options of the Media manager and also by adding "zip" and "pdf" in the "legal image extensions" of mime. I don't think it is the correct place I should add these extensions, especially as the list of the allowed extensions displayed on the front-end is the "Legal extensions (file types)".
How can I get the ATS upload system to use the "Legal extensions (file types)"?
In the "Legal extensions (file types)" I have: bmp,csv,doc,gif,ico,jpg,jpeg,odg,odp,ods,odt,pdf,png,ppt,swf,txt,xcf,xls,BMP,CSV,DOC,GIF,ICO,JPG,JPEG,ODG,ODP,ODS,ODT,PDF,PNG,PPT,SWF,TXT,XCF,XLS,xlsx,XLSX,pptx,PPTX,zip,docx,DOCX
This list is working fine for other applications than ATS to upload docx documents for instance).
And in the "legal image extensions" I have: bmp,gif,jpg,png,zip,pdf
(as I have been obliged to add zip and pdf)
|Joomla! version (in x.y.z format)||3.9.19|
|PHP version (in x.y.z format)||7.2.31|
|Akeeba Ticket System version (x.y.z format)||3.4.1|