#33307 – Error on Credits page

Posted in ‘Akeeba Ticket System’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 24 June 2020 18:22 CDT
bcordis

An error has occurred
<strong>AJAX Loading Error</strong><br/>HTTP Status: 500 (Internal Server Error)<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/>

<h1>Akeeba Ticket System - An unhandled Exception has been detected</h1>
<h3>
<span class="label label-danger">500</span> FOF: View \Akeeba\TicketSystem\Admin\View\TimeCard\Json not found </h3>
<p>
File <code>&amp;lt;root&amp;gt;/libraries/fof30/Factory/BasicFactory.php</code>
Line <span class="label label-info">325</span>
</p>

<div class="hero-unit">
<p>
<strong>Would you like us to help you faster?</strong>
</p>
<p>
Save this page as PDF or HTML. When filing a support ticket please attach that PDF or HTML file.
</p>
</div>
<p>
<strong>Why do we need all that information?</strong> This information is an x-ray of your site at the time the
error
occurred. It lets us reproduce the issue or, if it's not a bug in our software, help you pinpoint the external
reason which
led to it.
</p>
<p>
<strong>What about privacy?</strong>
Attachments are private in our ticket system: only you and us can see them, <em>even if you file a public
ticket</em>, and
they are automatically deleted after a month.
</p>

<hr />
<p>
<span class="icon icon-warning-2"></span>
<em>
The content below this point is for developers and power users.
</em>
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<hr />

<p class="alert alert-warning">
Joomla 3.9.19 – PHP 7.4.3 on Linux</p>

<h3>Debug information</h3>
<p>
Exception type: <code>FOF30\Factory\Exception\ViewNotFound</code>
</p>
<pre>#0 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Factory/BasicFactory.php(136): FOF30\Factory\BasicFactory-&gt;createView('\\Akeeba\\TicketS...', Array)
#1 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Controller/DataController.php(193): FOF30\Factory\BasicFactory-&gt;view('TimeCards', 'json', Array)
#2 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Controller/Controller.php(465): FOF30\Controller\DataController-&gt;getView()
#3 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Controller/DataController.php(218): FOF30\Controller\Controller-&gt;display(false, false)
#4 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Controller/Controller.php(419): FOF30\Controller\DataController-&gt;browse()
#5 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Controller/DataController.php(154): FOF30\Controller\Controller-&gt;execute('browse')
#6 /home/jbsm_bcc/christianwebministries.org/libraries/fof30/Dispatcher/Dispatcher.php(175): FOF30\Controller\DataController-&gt;execute('browse')
#7 /home/jbsm_bcc/christianwebministries.org/administrator/components/com_ats/ats.php(50): FOF30\Dispatcher\Dispatcher-&gt;dispatch()
#8 /home/jbsm_bcc/christianwebministries.org/libraries/src/Component/ComponentHelper.php(402): require_once('/home/jbsm_bcc/...')
#9 /home/jbsm_bcc/christianwebministries.org/libraries/src/Component/ComponentHelper.php(377): Joomla\CMS\Component\ComponentHelper::executeComponent('/home/jbsm_bcc/...')
#10 /home/jbsm_bcc/christianwebministries.org/libraries/src/Application/AdministratorApplication.php(101): Joomla\CMS\Component\ComponentHelper::renderComponent('com_ats')
#11 /home/jbsm_bcc/christianwebministries.org/libraries/src/Application/AdministratorApplication.php(159): Joomla\CMS\Application\AdministratorApplication-&gt;dispatch()
#12 /home/jbsm_bcc/christianwebministries.org/libraries/src/Application/CMSApplication.php(196): Joomla\CMS\Application\AdministratorApplication-&gt;doExecute()
#13 /home/jbsm_bcc/christianwebministries.org/administrator/index.php(51): Joomla\CMS\Application\CMSApplication-&gt;execute()
#14 {main}</pre>

<h3>System information</h3>
<table class="table table-striped">
<tr>
<td>Operating System (reported by PHP)</td>
<td>Linux</td>
</tr>
<tr>
<td>PHP version (as reported <em>by your server</em>)</td>
<td>7.4.3</td>
</tr>
<tr>
<td>PHP Built On</td>
<td>Linux ps20763 4.9.159-vs2.3.9.8-vs+ #2 SMP Thu Apr 25 13:22:05 PDT 2019 x86_64</td>
</tr>
<tr>
<td>PHP SAPI</td>
<td>cgi-fcgi</td>
</tr>
<tr>
<td>Server identity</td>
<td>Apache</td>
</tr>
<tr>
<td>Browser identity</td>
<td>Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:77.0) Gecko/20100101 Firefox/77.0</td>
</tr>
<tr>
<td>Joomla! version</td>
<td>3.9.19</td>
</tr>
<tr>
<td>Database driver name</td>
<td>mysqli</td>
</tr>
<tr>
<td>Database driver type</td>
<td>mysql</td>
</tr>
<tr>
<td>Database server version</td>
<td>5.7.29-log</td>
</tr>
<tr>
<td>Database collation</td>
<td>utf8mb4_unicode_ci</td>
</tr>
<tr>
<td>Database connection collation</td>
<td>utf8mb4_unicode_ci</td>
</tr>
<tr>
<td>PHP Memory limit</td>
<td>256M</td>
</tr>
<tr>
<td>Peak Memory usage</td>
<td>3.45M</td>
</tr>
<tr>
<td>PHP Timeout (seconds)</td>
<td>120</td>
</tr>
</table>

<h3>Request information</h3>
<h4>$_GET</h4>
<pre>Array
(
[option] =&gt; com_ats
[view] =&gt; TimeCards
[task] =&gt; browse
[format] =&gt; json
)
</pre>
<h4>$_POST</h4>
<pre>Array
(
[limitstart] =&gt; 0
[limit] =&gt; 0
[sumtimespent] =&gt; 1
[created_on] =&gt; Array
(
[from] =&gt; 2020-06-01
[to] =&gt; 2020-06-30
[method] =&gt; between
[include] =&gt; true
)

[_cacheBustingJunk] =&gt; 0.509
)
</pre>
<h4>$_COOKIE</h4>
<pre>Array
(
[_ga] =&gt; GA1.2.1368846087.1591749163
[loginguard_remember_d72b6f2e60691951016bb03cf52ed626] =&gt; 4fyp2TsM1rpfLkVok98icsQkML9cgx7uEdTt5OAfgflOwtTqN293AXnc10iAFjvr.ZNwB1nvHrN2nCys3EPg2jaDqoinJDvgrj2K6CYceASVjCmT2s8hndRpkpHqygnY9
[_gid] =&gt; GA1.2.1884297266.1593031227
[fcef10b286b879029f741d95b25d411b] =&gt; c8dafa70304dfc15781cb2244d86eea2
[loginguard_remember_01d7fcf49435805550bb7d079fc83237] =&gt; AxevjlDSGHc0rcNgx1az9EV18tFXJr0zVaQqxsfsH49y9ZTiHLR9wmHhnfuESI8B.eUChoaWx4LlCJObshWUa6Ei61n2DrAXpEfiEDqNZlbL7I8N46hsGtUDgl5vpmBRY
)
</pre>
<h4>$_REQUEST</h4>
<pre>Array
(
[option] =&gt; com_ats
[view] =&gt; TimeCards
[task] =&gt; browse
[format] =&gt; json
[limitstart] =&gt; 0
[limit] =&gt; 0
[sumtimespent] =&gt; 1
[created_on] =&gt; Array
(
[from] =&gt; 2020-06-01
[to] =&gt; 2020-06-30
[method] =&gt; between
[include] =&gt; true
)

[_cacheBustingJunk] =&gt; 0.509
[_ga] =&gt; GA1.2.1368846087.1591749163
[loginguard_remember_d72b6f2e60691951016bb03cf52ed626] =&gt; 4fyp2TsM1rpfLkVok98icsQkML9cgx7uEdTt5OAfgflOwtTqN293AXnc10iAFjvr.ZNwB1nvHrN2nCys3EPg2jaDqoinJDvgrj2K6CYceASVjCmT2s8hndRpkpHqygnY9
[_gid] =&gt; GA1.2.1884297266.1593031227
[fcef10b286b879029f741d95b25d411b] =&gt; c8dafa70304dfc15781cb2244d86eea2
[loginguard_remember_01d7fcf49435805550bb7d079fc83237] =&gt; AxevjlDSGHc0rcNgx1az9EV18tFXJr0zVaQqxsfsH49y9ZTiHLR9wmHhnfuESI8B.eUChoaWx4LlCJObshWUa6Ei61n2DrAXpEfiEDqNZlbL7I8N46hsGtUDgl5vpmBRY
)
</pre>

<h3>Session state</h3>
<pre>Array
(
[__default] =&gt; Array
(
[session] =&gt; Array
(
[counter] =&gt; 136
[token] =&gt; zvhIeusxtbY36rnZWT80wNqrHwLJebMz
[timer] =&gt; Array
(
[start] =&gt; 1593038743
[last] =&gt; 1593040706
[now] =&gt; 1593040707
)

)

[registry] =&gt; Array
(
[data] =&gt; Array
(
[Com_loginguard] =&gt; Array
(
[Captive] =&gt; Array
(
[task] =&gt; default
)

)

[com_installer] =&gt; Array
(
[message] =&gt;
[extension_message] =&gt;
)

[Com_ats] =&gt; Array
(
[TicketStatistics] =&gt; Array
(
[limitstart] =&gt; 0
[limit] =&gt; 0
)

)

[Com_ars] =&gt; Array
(
[Release] =&gt; Array
(
[Releases] =&gt; Array
(
[category_id] =&gt;
[maturity] =&gt;
[access] =&gt;
)

)

[Item] =&gt; Array
(
[Items] =&gt; Array
(
[limit] =&gt; 20
[release] =&gt; 0
[type] =&gt;
[access] =&gt;
[published] =&gt;
[language] =&gt; *
)

)

)

[com_content] =&gt; Array

Custom Fields

Joomla! version (in x.y.z format) 3.9.19
PHP version (in x.y.z format) 7.4.3
Akeeba Ticket System version (x.y.z format) 3.4.1

 Brent

Thursday, 25 June 2020 00:27 CDT
nicholas

This is a known issue. Can you please try latest the development release from https://www.akeebabackup.com/download/developer-releases/ats-dev.html? We have addressed this issue and we'd appreciate some external feedback on whether there is still anything amiss.



Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Thursday, 25 June 2020 21:39 CDT
bcordis

I have installed the latest Dev version on the site and testing. I hope this will help with the email problem on my other ticket.

 

Error is not there on this Dev release we can close this out now.

 Brent

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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