During our "go live" review of ATS, it was requested that all support team members be CC'ed on the Assigned Ticket email notification. Is there a method to modify the template to include additional email addresses other than just the manager assigned to the case?
The documentation didn't seem to have any information on this.
Thanks in advance for your assistance.
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|Akeeba Ticket System version (x.y.z format)||3.5.4|