#34959 – Ticket Categories are not showing updated "Description" on the Front End

Posted in ‘Akeeba Ticket System’
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Monday, 29 March 2021 06:56 CDT
[email protected]

After update to ATS 4.x, changes to any category description are not shown on the Front End when users are submitting new tickets.

Custom Fields

Joomla! version (in x.y.z format) 3.9.25
PHP version (in x.y.z format) 7.4.14
Akeeba Ticket System version (x.y.z format) 4.0.1 Pro
Monday, 29 March 2021 07:47 CDT
[email protected]

I am providing some additional information that I have observed and attached two screenshots.

When viewing the category description on the front end using the "Ticket Categories" menu item the updated description is shown.

When viewing the category description on the front end using "Submit New Ticket" menu item the editor displays the previous category description.


Monday, 29 March 2021 08:02 CDT


please note that are two different fields: one is the category description, the other is the default text for the category. Please double check that they have the same text.

Davide Tampellini

Developer and Support Staff

Italian: native

English: good

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 29 March 2021 08:11 CDT
[email protected]


Ahhh...I am embarrassed. Please forgive my ignorance.

Non-issue resolved. Case closed.

Sincerest apologies!


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