When you have several people answering tickets, it would be nice to be able to filter canned answers, either depending of the category of the ticket or to the assigned manager, to avoid displaying the whole list to all the managers.
Just a suggestion...
|Joomla! version (in x.y.z format)||3.9.28|
|PHP version (in x.y.z format)||7.4.16|
|Akeeba Ticket System version (x.y.z format)||4.0.4|
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