Support

UNiTE, Remote CLI, eXtract Wizard

#32854 – change invoice data for next renew

Posted in ‘UNiTE, Remote CLI, eXtract Wizard’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 14 April 2020 01:46 CDT
gabrieleb
i need to update invoice data of my company before renew the account
how can i update?
tks

Custom Fields

Which tool do you want support for? invoice data
Tool version (in x.y.z format) personal info
Tuesday, 14 April 2020 10:35 CDT
nicholas
As far as I can see, both of your subscriptions were purchased with one-off payments. As a result you will need to renew them manually. When renewing them please remember to enter your VAT ID.

After renewing your subscription you are sent an email by our reseller, Paddle, with the invoice. Click on the link. The page it takes you has a link in the left hand side, near the top of the invoice, where you can enter your invoicing information. This is possible for 7 days since the payment. After filling in your invoicing information you can print your invoice and file it with your local tax authorities.

If you have any questions about the invoicing please contact [email protected] This is the support team of our reseller which handles all questions regarding invoicing. Since July 1st we no longer issue invoices ourselves – I assume you already know that since you purchased your BackupWP subscription in November.

Have a great day and stay safe!


Nicholas K. Dionysopoulos

Lead Developer and Director



🇬🇷Greek: native

🇬🇧English: excellent

🇫🇷French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



Thursday, 14 May 2020 17:17 CDT
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!