Support

Hi,

I have set up cronjob, but it sends me errors everytime

JoomlaPack JSON CRON Helper
403 operation is not allowed
Last operation has failed.


what can I do?

Does your backup work from the back end? Do you have the front end backup enabled and a secret word set? Does your secret word match what you used in the cron job?

neither from backend nor from frontend
I set up cron script like that:
/usr/bin/php -q /home/schel4ok/public_html/stendart/www/administrator/components/com_joomlapack/assets/scripts/cron1.php

and every script run I have this message
JoomlaPack JSON CRON Helper
403 operation is not allowed
Last operation has failed.

Let's start with the back end backup. If that doesn't work, neither will a cron backup. Please try it from the back end then zip and post your backup log.

Invalid AJAX Response: 500 Internal Server Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. JoomlaPack_Debug_Log-20100209.zip

The first problem is your Output folder. The Output folder and it's contents are automatically excluded from the backup. You have your Output folder pointed to the root of the site, so the whole site is excluded.

The warning that you get about the default Output folder is a security warning. That is a known location used by a popular backup extension, that makes it easier for the bad guys to attack your backup file. The default folder is protected by a custom .htaccess file, but your backup is safer if it is stored above the web root where it is not accessible from the web at all. Everything works if you use the default folder.

I'm not sure why you got the 500 error. The Output folder may not be the only issue. Let's change that back to default and see if the problem goes away.

I made backup from backend successfully to folder, which is out of ROOT.

But cronjob still not working using same profile.
It sends me 403 error once again.

JoomlaPack JSON CRON Helper
Starting backup
403 operation is not allowed
Unknown server response type
Last operation has failed.

I attach log of my last backend backup. JoomlaPack_Debug_Log-20100210-2.zip

Cron is not my friend, time for me to get Nicholas involved. :D

I asked hoster about this problem and they said that they have no such systems.
But I found on your forum that front-end backup must be enabled for cronjob. I think it must be written right on the cron tab to avoid lots of questions on the forum.

Now after enabling front-end backup I have slightly different error description.

JoomlaPack JSON CRON Helper
Starting backup
403 access is not allowed
Unknown server response type
Last operation has failed.

I went to joomlapack settings once again and put secret code into corresponding field in front-end section of settings.

It's much better to make tooltip on cron page in backend that user must do these steps prior to setup cron script. Because these steps are not obvious.

Now I've got message that my cron backup is ok. But I noticed one strange thing: my manual backup archive weight = 1.73 Gb and after cron backup with same settings archive is only 338.56 Mb.
Why it is so?

One of them isn't right, probably the small one. Please zip and post the backup log.

here is report downloaded from backend.
I don't know which one it is. There was no choice there. Hope this is report from last cronjob backup. LAST_JoomlaPack_Debug_Log.zip

and this is report from my manual backend backup taken from previous post
JoomlaPack_Debug_Log-20100210-2.zip

I found part of it. You did some cleanup between backups. There was an administrator.zip, components.zip and images.zip that were included in one, but not the other. That doesn't account for the entire difference. Were there other files that you deleted?

when I click on help button it shows me "Profiles management" page.

Though I remember that I read this article about cron setup, but actually I stopped to read just before this paragraph. Because "how cron script works" seemed to not so important. I supposed that all important information I need must be included in "CRON script configuration" paragraph. That's why I missed this thing.

About backup size. You are right I deleted 3 archives from host in the meantime, because after successful backup I didn't need them anymore. Just forgot about them and I don't expect the difference will be more than 1Gb.
That appeared to me terrible.