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Pre-sales

#23062 website hacked

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

MchelleDiamond
Hello,

My sites have been hacked. Do you have a solution or can you recommend a solution. I cant track it myself.

I have looked at sucuri.net. Being new to this hacking issue I dont know where to start looking.

Siteground have a $99 option but I am not sure how this compare to securi.

Please could you advise.

Site was hacked before I added the admin tool pro.

Much appreciated

nicholas
Akeeba Staff
Manager
I recommend starting from https://www.akeebabackup.com/documentation/walkthroughs/unhacking-your-site.html which has instructions and tips for figuring out how you got hacked, how to fix that and how to further protect yourself. The service we recommend for security auditing and unhacking your site is myJoomla.com as you can read in the page I linked.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

MchelleDiamond
Thank you Nick, I have actually bought sitelock prior to reading this message. Do you know about this system? It is running so I will give a day or two and then check. So far it has not picked up anything yet my server resource usage is sky high. The sites I have hardly use any resources.

nicholas
Akeeba Staff
Manager
I have no experience with this particular service. I can't comment on something I am not deeply familiar with. Based on their service description I think they will only prevent incoming attacks (like Admin Tools does) since they sit between your site and the Internet. Considering that your site is already hacked you need to locate and remove the hack. This is where myJoomla.com excels in. Phil Taylor, the person who runs the myJoomla.com service, started writing this as a set of scripts he used to unhack the sites of his clients when he was doing freelancing (unhacking sites for a living). He was always successful as well. So I guess that is the best pedigree you can hope for with a service you can use when you're trying to unhack your own site :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

MchelleDiamond
FIXED! Thanks to myJoomla. I can only recommend the service.

myJoomla ROCKS

:)

nicholas
Akeeba Staff
Manager
Very glad to hear that! This is why we recommend myJoomla.com to our clients. Everyone came back with nothing but praise for it :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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