Requesting support and reporting bugs

Support can be provided only to subscribers and only through our site's Support section. If you already have an active subscription which gives you access to the support for Akeeba Backup you can request support for it through our site. You will need to log in to our site and go to Support, Akeeba Backup for Joomla! and click on the New Ticket button. If you can't see the button please make sure you have an active subscription that gives you access to Akeeba Backup for Joomla! support. If you do and still don't see the button please use the Contact Us page to let us know of the ticket system problem and remember to tell us your username.

If you want to report a bug, please use the Contact Us page of our site. You don't need to be a subscriber to report a bug. Please note that unsolicited support requests sent through the Contact Us page will not be addressed. An issue is not a bug unless it can be reliably reproduced on multiple sites and servers. Please make sure you include clear instructions on reproducing the issue. If the issue cannot be reproduced it's not a bug report, it's a support request.


Support cannot be provided over Twitter, Facebook, email, Skype, telephone, the official Joomla! forum, our Contact Us page or any other method except the Support section on our site. We also cannot take bug reports over any other medium except the Contact Us page and the Support section on our site. Support is not provided to non-subscribers; if you are using the Core version you can request support from other users in the official Joomla! forum or any other Joomla!-related forum in your country/region. We have to impose those restrictions in support to ensure a high level of service and quality. Thank you for your understanding.