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This documentation page does not apply to our software versions for Joomla! 4.0 and later versions. If you are not using Joomla 3 please consult the documentation index to find and read the correct version of the documentation.

The "user" plugins

Akeeba Ticket System


This plugin is NOT availabe in Akeeba Ticket System Core.

Displayed in the Joomla! Plugin Manager as User - Akeeba Ticket System.

As said elsewhere in this documentation, users of Akeeba Ticket System can set up their signature. But where? This is what this plugin is for. Your users will be able to edit their signature in their Joomla! user profile page. This plugin adds a full HTML editor area called "Ticket system signature". We recommend leaving this enabled at all times.


Yes, all users can set up their signature, even if they do not have access to the ticket system. Doing otherwise would require doing N+1 time consuming queries to the Joomla! access control system, where N is the number of Akeeba Ticket System categories. Several of our users have dozens of categories. Therefore these queries would make the profile edit page extremely slow, frustrating users.

The other functionlaity offered by this plugin is allowing end users to define additional email addresses for notifications. These email addresses will be CC'ed every time ATS is sending an email to the user. Furthermore, the user will be able to created and reply to tickets by email (if this feature is enabled in ATS) using any of these email addresses.