This plugin is NOT available in Akeeba Ticket System Core.
Displayed in the Joomla! Plugin Manager as User – Akeeba Ticket System.
This plugin does two things, either of which can be disabled:
Allows users to enter a signature. The signature is displayed with all their posts, at the bottom of each and every post.
Allows users to enter additional email addresses for the ticket system. Any e-mails sent by ATS will be copied to these email addresses. Furthermore, tickets and replies can be sent from these email addresses. If an existing user of the site is using one of the provided e-mails then the user with the main email address will take precedence when creating a new ticket or sending a reply.
Do not use the additional email addresses feature. It is a security issue when enabled, which is why the plugin's Show Additional Notification Email Addresses field option is disabled by default.
Nobody verifies that the user owns, or has any right to use, the additional email addresses they enter. Anyone with a user account can enter any email address. From then on your site copies every ticket notification for that user, including the text of their tickets, your replies, and any attachments, to that address, from your site's email address. If you let people reply to or file tickets by email, any email with one of those addresses in its From header is treated as coming from that user.
If a client needs several people to receive their ticket notifications, they should set the email address of their user account to a forwarder or mailing list address which delivers to all of those people. This works without any help from Akeeba Ticket System, and the client stays in control of who receives their mail.
This feature will not be improved, and it may be removed in a future version of Akeeba Ticket System.
All users of your site can set up their signature, even if they do not have access to the ticket system. Doing otherwise would require doing N+1 queries to the Joomla permissions tables, where N is the number of Akeeba Ticket System categories. Several of our users have dozens of categories. Therefore these queries would make the profile edit page very slow, frustrating users.